Studio Policies

Our policies are designed to ensure a safe, welcoming, and organized environment so each client receives full care and focus.

Booking & Cancellation

Policy 01

• A minimum of 24 hours’ notice is required for cancellations or rescheduling.

• All sessions are 50 mins and begin and end on time. Please arrive 5 mins early to prepare for your session. Late arrival may result in a shortened session.

• Late cancellations or no-shows will result in a forfeited session.

• So Pilates reserves the right to cancel or reschedule classes due to weather conditions, emergencies, instructor availability, or unforeseen circumstances.

Packages & Memberships

Policy 02

• All purchases, memberships, and packages are non-refundable and non-transferable.

• Sessions must be used within the stated expiry period.

• Introductory offers and promotional packages are limited to one-time purchase per member unless otherwise stated.

Health & Safety

Policy 03

• Clients must inform instructors of injuries, medical conditions, or pregnancy.

• Fitness activities involve physical risks.

• Non-slip grip socks are required.

• Instructors may provide hands-on guidance or physical adjustments to support proper alignment, posture, technique and safety during sessions. Clients who prefer not to receive hands-on adjustments must inform their instructor before the session begins.

Studio Etiquette

Policy 04

• Please arrive on time for your session.

• Respectful behavior toward staff and clients is expected at all times.

• SO Pilates may refuse service for safety or studio wellbeing.

Privacy & Security

Policy 05

• Security cameras may be in operation for safety purposes.

• Client records are kept confidential in accordance with privacy laws.

• Photos and videos may occasionally be taken within the studio for promotional, marketing and social media purposes. Clients who prefer not to appear in photos or videos should notify a staff member prior to their sessions.