Privacy Policy
Last Updated: May 25, 2026
So Pilates (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile app, purchase services, or interact with So Pilates.
1. Information We Collect
We may receive, collect, and store information you provide to us directly through our website, mobile app, booking systems, forms, and communications.
This may include:
• Name
• Email address
• Phone number
• Mailing address
• Password and login information
• Purchase and booking history
• Health and waiver information
• Communications and inquiries
• Payment information
• Personal profile details
• Feedback, reviews, and recommendations
We may also automatically collect certain technical and usage information, including:
• IP address
• Browser and device information
• Connection information
• Session duration and page interactions
• Website activity and navigation behavior
• Cookies and tracking data
2. How We Collect Information
We collect information when you:
• Create an account
• Book classes or appointments
• Purchase packages or memberships
• Complete forms or waivers
• Subscribe to emails or promotions
• Contact us directly
• Browse our website or mobile app
When you conduct transactions through our website, we collect personal information necessary to complete those services and provide customer support.
3. Why We Collect Personal Information
We collect personal and non-personal information for purposes including:
• Providing and operating our services
• Managing bookings, memberships, and appointments
• Communicating with clients
• Providing customer support
• Sending service updates, reminders, and promotional messages
• Improving our website, mobile app, and services
• Maintaining studio safety and operational records
• Complying with legal and regulatory obligations
4. How We Store and Protect Information
So Pilates is hosted on the Wix.com platform. Your information may be stored through Wix.com’s data storage systems, databases, and secure applications.
Wix.com stores data on secure servers protected by firewalls and security measures.
All direct payment gateways used by So Pilates comply with PCI-DSS standards managed by the PCI Security Standards Council. These standards help ensure the secure handling of payment and credit card information.
5. Communications
We may contact you regarding:
• Bookings and appointments
• Account notifications
• Payment confirmations
• Service updates
• Customer support matters
• Studio announcements
• Promotions and marketing communications
• Policy or legal updates
We may communicate through:
• Email
• Phone calls
• Text messages
• Mobile app notifications
You may opt out of marketing communications at any time.
6. Cookies & Tracking Technologies
Our website and mobile app may use cookies and similar tracking technologies to improve user experience, analyze traffic, and enhance functionality.
These technologies may collect information such as:
• Browsing behavior
• Session activity
• Device information
• Interaction with pages and features
Third-party services such as Google Analytics or apps integrated through Wix may also use cookies or tracking technologies. These services maintain their own privacy policies and practices.
You can manage cookie preferences through your browser settings.
7. Security Cameras
For safety, security, operational, and liability purposes, security cameras may be in operation within the So Pilates studio premises.
8. Sharing of Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers, payment processors, booking platforms, or where required by law.
9. Withdrawal of Consent
If you no longer wish for us to process your information, or if you would like to withdraw consent, please contact us at:
Email: sopilates2026@gmail.com
Mailing Address: 9011 Leslie Street, Unit 306, Richmond Hill, Ontario, Canada
10. Access, Corrections & Deletion Requests
You may request to:
• Access your personal information
• Correct inaccurate information
• Update your records
• Request deletion of your information
To make a request, please contact us using the information listed above.
11. Privacy Policy Updates
So Pilates reserves the right to modify or update this Privacy Policy at any time. Changes become effective immediately upon posting on the website or mobile app.
We encourage clients and visitors to review this policy periodically.
12. Contact Information
So Pilates
9011 Leslie Street, Unit 306
Richmond Hill, Ontario, Canada
Email: sopilates2026@gmail.com
Phone: 437-870-6688